Our commitment to fair and transparent refunds.
New purchases of shared Hosting plans are eligible for a 30-day money-back guarantee from the date the hosting service is first activated. To qualify, you must request cancellation and refund within 30 calendar days through the client area or support contact and the service must not have been suspended or terminated for breach, abuse, spam, fraud or illegal activity.
Domain registrations, transfers and renewals are generally non-refundable once submitted or processed because registry charges are incurred immediately. When a free or discounted domain is included with a refunded hosting purchase, the applicable domain registration cost will be deducted from the refund, or domain ownership may be handled as agreed where permitted by registry rules.
Third-party licences, payment gateway costs, SMS charges, app-store fees, SSL products purchased separately and similar external costs are non-refundable once incurred.
Renewal fees and plan upgrades are not covered by the initial 30-day guarantee once the renewed or upgraded service period has commenced, except where a duplicate payment, billing error or applicable law requires a correction. Please cancel recurring services before the due or renewal date if you do not wish to continue them.
Website design, e-commerce, custom backend system and Android application packages involve allocated professional work. Before work starts, a cancellation request may be considered less any domain, hosting, licence, gateway or other third-party cost already incurred. Once discovery, design, development, integration, configuration or delivery work has begun, amounts for that work are non-refundable unless otherwise set out in a signed project agreement or required by law.
Submit a billing ticket through your client area or contact info@nzundatech.co.tz with the affected service and reason for cancellation. Approved refunds are returned to the original payment channel where reasonably possible, less applicable non-refundable costs, and processing time depends on the payment provider.
This policy does not limit any mandatory rights or remedies available under applicable laws of the United Republic of Tanzania. For questions, use our contact page.