Returns & Refund Policy

1. Introduction

Nzuhosting (Nzunda Technologies Limited) is committed to providing quality services and customer satisfaction. This Returns & Refund Policy explains the terms under which refunds and returns are processed.

2. Eligibility for Refunds

Refunds are available under specific circumstances, as outlined below. To qualify for a refund, you must meet the eligibility criteria as described.

• Service Not Delivered: If a service has not been delivered or activated, you may be eligible for a full refund.
• Technical Issues: In cases of significant, unresolvable technical issues originating from our end, you may be eligible for a partial or full refund.
• Service Cancellation: If you cancel a service within the allowed cancellation period (as per the service agreement), a refund may be processed.

3. Non-Refundable Services

Certain services are non-refundable. These include, but are not limited to:

• Domain name registration, renewal, or transfer fees
• Setup fees for custom configurations
• Any third-party service fees associated with your account

4. Refund Process

To initiate a refund request, please contact our support team at info@nzuhosting.com with your account details and reason for the request. Refunds will be processed within 7-14 business days upon approval.

5. Refund Method

All refunds are processed using the original payment method. Nzuhosting is not responsible for any delays imposed by your bank or payment processor.

6. Contact Us

If you have any questions or require assistance with a refund request, please contact us at:
Email: info@nzuhosting.com
Address: P. O. Box 3056, Mawasiliano Street, Block LL, Plot 441 & 443, Morogoro